Five Faces, the Australian technology firm, has unveiled a crucial update to its DX5 Framework designed to align the digital experiences offered by complex service providers with those encountered in other sectors.
The technology upgrade comes as consumers increasingly require digital-first interactions. Organisations such as hospitals, healthcare providers, education institutions, and government departments now face the pressing need to address technical and internal challenges obstructing innovation.
Nicole Nixon, CEO of Five Faces, explains, “Consumers have embraced using digital to board a flight or order a pizza; it’s now counter-intuitive to encounter old-school paperwork, queues and phone calls to access services from a hospital or government department. Our DX5 Framework is modern, low-code technology that makes it possible to digitise complex consumer journeys and provide consistent, seamless, and modern digital experiences across many different touchpoints.”
The DX5 Framework is embedded within every single consumer-focused solution Five Faces provides. This allows consumers to engage with their chosen service provider in a variety of ways. They can modify and confirm appointments, ask questions, receive reminders and advice, join digital queues, check in, complete digital forms, update their details and preferences, and access information, among other services.
The upgrade introduces an advanced user interface and offers both end-client configurability and a platform approach. This will ensure that consumers and employees alike enjoy consistent, seamless experiences regardless of the underlying integrations. This consistency extends across a suite of solutions, including Consumer Portals, Queue Management, Visitor Management, Smart Forms, and Digital Signage.
Both employees and consumers will appreciate the new, streamlined interface. Customers will interact with a secure web application that adheres to WCAG 2.1 AA compliance and supports effortless, multi-lingual translation. Employees, meanwhile, will have a consistent administrative portal that simplifies the management of intricate consumer pathways.
In addition, consumers can now self-configure these solutions and journeys in the absence of developers. This not only accelerates scalability but also simplifies change management. As a result, the DX5 Framework empowers leading executives to adopt a platform approach to consumer experiences (CX). By utilising the extensive functionality of the DX5 suite, many CX pain points can be remedied across any organisation, and solutions can be scaled up or down as necessary.
The unveiling of Five Faces' updated DX5 Framework marks a significant milestone in the realm of digital experience solutions, particularly for complex service providers. With a focus on aligning digital experiences across various sectors, the upgraded framework addresses the growing demand for seamless, digital-first interactions in today's consumer landscape. By introducing advanced user interfaces, end-client configurability, and a platform approach, Five Faces is poised to revolutionise consumer engagement, offering consistent, modern experiences across multiple touchpoints. With its emphasis on scalability, simplicity, and compliance, the DX5 Framework empowers organisations to adapt and thrive in an increasingly digital world, ultimately enhancing both customer satisfaction and operational efficiency.